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Client Success Executive

Radius Security: Client Success Executive

Job Description:

The VALUE this role brings to the team:

This is a key role in the organization that will support Radius Security’s customers through the means of solutions-based account support. This role will directly impact the quality of installation and customer experience, and positively impact the productivity of our Sales & Operations team.

The primary function of this position is to assist in the growth of Radius’ National Accounts recurring business by supporting key account/multi-site customers. If you are passionate about building strong relationships, providing top-in class service, and are seeking an opportunity that will add significant value to a team, this could be your dream role.

Compensation: depending on the candidate, this role has a salary range of $90,000-$140,000 per year (this range includes base salary + commission structure)

KEY Accountabilities:

Sales Activities

  • Oversee multi-site accounts and help grow the ‘share of wallet’ – analyzing the customer sites and educating our customers on potential needed upgrades to maximize their security
  • Evaluating customer sites to ensure they have ‘evergreen’ solutions, and selling recommendations to upgrade as needed
  • Provides product presentations demonstrations, presentations, and site reviews
  • Review Master Sales Agreements and Service Level Agreements for accuracy and identify any concerns to the Sales Manager

Customer Experience & Resolutions

  • Support solutions for escalated customer issues
  • Work closely with the Command Center Analyst, Police Liaisons, and other operations team members to identify proactive solutions to problematic customer sites
  • Conducts ‘apprehension’, ‘vulnerability reviews’ & ‘missed event’ reviews with the customer and with internal support team
  • Participate in customer meetings to discuss technology trends and future trends and roadmaps
  • Participate in lunch & learns and regularly attend customer site visits

Operations Support

  • Ensures proper application of systems products and services to meet customer requirements
    Provides technical design for prospects and our field organization ensuring proper understanding by the field regarding systems intent.
  • Review all specifications and ensure project designs and estimates are compliant with desired objectives in mind.
  • Site review meetings with the operations team, R&D, and command center team
  • Excels in the loss prevention environment, crime prevention, and target-hardening methodology
  • Reviews new opportunities and designs with the operations team
  • Reviews and prepares specifications and develops documentation
  • Creates and updates documentation, templates, agreements
  • Support our Command Centre with IMMIX documentation improvement

Other Responsibilities

  • Be a champion of our Company DNA and inspiring the team to follow in suit
  • Participate & present in monthly team meetings, weekly huddles, & department meetings

*Note: this list is not exhaustive, and other responsibilities may be requested as needed.

Expectation: This is a permanent, full-time job (40 hours/week). Site visits and some travel may be required (minimal).

Our Ideal Candidate:


  • 3 + years in technical sales
  • 1 + years in security, construction, life safety, or related industry
  • Generating project cost estimates, quotes, and bids by generating RFI’s and reviewing project specs

Education & Certifications:

  • Degree/Diploma in Mechanical, Electronics, IT, or Computer Sciences, would be an asset
  • CCTV, Networks, Telecom, or related technical training, certificate, or experience, would be an asset
  • Crime Prevention through Environmental Design (CPTED) certified, or a keen interest to become certified
  • A valid drivers license and excellent driving record
  • Must be able to receive and maintain a valid security license


  • Exceptional communication skills, both verbal and written (includes confidence communicating over the phone, in person, and presenting in front of a group)
  • Ability to generate high recurring sales and upsells recurring business
  • General understanding of networks and technology
  • Mechanical aptitude is required to comprehend installation and design
  • Understanding of estimating cabling and conduit runs and a history of consistent estimate accuracy
  • Self-motivated and able to work independently taking initiative in identifying and resolving problems
  • Ability to develop solutions for designing and building integrated solutions
  • Ability to provide value engineering alternatives to the specified scope and design
  • High level of proficiency in access control, intrusion detection, fire alarm, and CCTV products and concepts
  • Familiarity with reading blueprints, understanding current building standards and local/national codes
  • Willingness to learn and apply proven sales principles and practices
  • Knowledge of large projects, AC power requirements, database connectivity, and basic LAN concepts
  • Proficient reader on latest sales support techniques and the latest industry trends
  • Positive individual who can rally the troops and cares about building strong relationships throughout the business
  • A Driver who ‘gets things done’ and will jump in where needed to support the team
  • Tech-savvy, must have previous experience working with computers on a regular basis, and strong competency with Microsoft Office (including Excel & PPT) and Visio (an asset)
  • Solutions-focused mindset where they take accountability for making things happen and bringing ideas to the table

Why does our team LOVE working for us?

  • Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
  • Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus
  • Charitable donation matching
  • Bonus Stat Holiday (Canada) – Boxing Day
  • Gym membership discount for our staff and their spouses (BC)
  • Learning and development opportunities to grow within the business (including paid training both internal and external)
  • Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
  • Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition
  • You have a voice. We empower our people to bring forward suggestions to improves processes.
  • Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes-drive away from Queensborough shopping center
  • We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities
Apply Now

All applications will be treated as confidential

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