Radius Security: Surveillance/Monitoring Station Operator - Night Shift

Job Description:

The VALUE this role brings to the team:

The Command Centre Operator monitors and responds to all incoming video and regular alarms. The Command Centre Operator will dispatch police, fire and ambulance when required to our different cities across Canada and in the U.S.A. The purpose of this position is to apprehend and arrest suspects while protecting our customers assets and site properties.

Additional Information:

• Must be available to travel to BC for training – all expenses will be covered
• Full time position working rotating shifts of 12 hours.
• Night Shift premium incentive
• Alberta office location: #14 - 10672 46 Street SE, Calgary, AB 
• Note: there is no elevator on site; only stairs

Core Tasks:

• Monitoring and dispatching on alarm events
• Monitoring and dispatching on live crime in progress via video
• Respond accordingly to all ULC Fire monitoring accounts
• Notifying emergency contacts of alarm signals and or video events
• Handling incoming calls
• Handling outbound calls
• Data entry of new accounts and updates
• Administration duties
• Adhering to scheduled hours of rotation
• Dispatching after hour emergency technicians
• Adhere to established departmental procedures and Municipal, Provincial, National and Industry Standards
• Provide guidance, analyze information, determine important details, prioritize and resolve issues, including helping customers with their alarm systems
• Other duties as required

Our Ideal Candidate:

• Previous call center experience or alarm monitoring is an asset but will train right candidate
• High School Diploma is required
• Typing speed of 40 wpm is required
• Computer literate mandatory
• Must be able to pass a criminal record check
• Excellent customer service skills
• Professional communication skills, both written and verbal
• Remain calm and manage high stress situations
• Ability to work effectively in a team environment
• Ability to multi-task and prioritize
• Attention to detail and accuracy
• Excellent judgement and decision-making abilities

Why does our team LOVE working for us?

• Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
• Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus
• Charitable donation matching
• Bonus Stat Holiday – Boxing Day
• Learning and development opportunities to grow within the business (including paid training both internal and external)
• Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
• Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition
• You have a voice. We empower our people to bring forward suggestions to improves processes.
• We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities

All applications will be treated as confidential