AVAILABLE POSITION

Business Manager

The Business Manager drives growth, strengthens client retention, and partners with teams to deliver exceptional service.

Richmond, BC
Full-time Permanent
Apply Now

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Position Details

The Business Manager plays a critical role in supporting Radius Security’s mission to provide leading-edge life safety solutions and create safe communities. This role is the single point of contact for key multi-site clients, ensuring their needs are met with excellence and accountability. By fostering long-term relationships, the Business Manager enhances growth, customer retention, and collaborates with internal teams to deliver exceptional service experiences.

Compensation: Depending on the candidate, this role has a salary range of $70,000-$120,000 per year(this includes base salary + commission/bonus structure). Commission structureis based on RMR (recurring monthly revenue) + total contract value.

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Incentives

  • Stability & Growth: As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
  • Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
  • Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
  • Vibrant Team Culture: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
  • Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
  • Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigge

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Job Description

  •  Serve as the primary point of contact for assigned National Account customers (A - Accounts), ensuring strong relationships and consistent communication.
  • Conduct regular customer touch points, including site visits, meetings, and service reviews.
  • Collaborate with Operations, Sales, Command Center, and other internal teams to ensure customer expectations are met and service quality is maintained.
  • Review and ensure accuracy of Master Sales Agreements and Service Level Agreements.
  • Oversee Evergreen contract renewals and support customers through upgrade planning and implementation.
  • Identify opportunities for contract renewals, service enhancements, system upgrades, and cross-selling additional solutions.
  • Address escalated customer concerns and develop resolution plans for at-risk accounts.
  • Provide customers with recommendations related to technology trends, crime prevention strategies, security best practices, and system upgrades.
  • Work closely with Command Center, Police Liaison, and Operations teams to proactively address recurring security concerns and improve site performance.
  • Lead customer-facing reviews, including apprehension reviews, vulnerability assessments, missed event reviews, and incident investigations.

*Please note: this is not an exhaustive list and other responsibilities may be required

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Requirements

  • Minimum 1 year of experience in the security industry, with strong knowledge of Security technology and solutions.
  • CCTV, networking, telecommunications, or related technical training, certifications, or hands-on experience are considered strong assets.
  • Valid driver’s license with a clean driving record, and the ability to use a personal vehicle for regular travel throughout the Greater Vancouver area.
  • Ability to obtain and maintain a valid security worker licence.
  • Excellent communication, interpersonal, and presentation skills.
  • Proven ability to identify opportunities, generate recurring revenue, and successfully upsell products and services.
  • Proficient in Microsoft Office applications, including Excel and PowerPoint.
  • Highly organized, detail-oriented, and self-motivated, with a strong focus on achieving results.
  • Collaborative team player who demonstrates initiative, ownership, and a proactive approach to problem-solving.
  • Solutions-oriented mindset with a strong sense of accountability and a willingness to contribute new ideas and drive them through to completion.

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Our shared values are the building blocks of our organization and our unique culture. They are deeply embedded in the management processes, behaviors, and beliefs that make us who we are.

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Great company, great employees, great service! This is exactly what we wanted. They don’t just sell you a system and walk away. The communication is always there. Very kind, courteous and professional group. I can’t say enough about Radius. Stop shopping around and call Radius, I promise you will be pleased with the results!

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This company made it easy for us to focus on what we do each day, which is construction. They monitored the site for "bad guys" - which kept them out in more than one instance! As an unexpected bonus, their footage also helped us review current and past site conditions, this saved us $1,000s in rework or new material ordering.

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Radius has a very superior design/installation process. Their product is excellent but the most impressive aspect is their responsiveness after the install during the monitoring phase. They have made several apprehensions and zero false reports on my site.

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The best construction site security system that I have used. Their camera system is cutting edge, providing us with a complete view of the ground plane of our site from our mobile devices 24/7. In the two incidents that we have had, Radius has alerted our team immediately to breaches of our site and had the police on the scene within minutes.

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The people at Radius have been extremely easy to work with. When we moved into our new dealership they were really helpful with the transition. I've had a few people recommend Radius to us in the past, so we decided to give them a shot and we are really happy we did.

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British Columbia

Proudly Serving British Columbia

Founded and headquartered in Richmond, BC, we’re proud to be a local company dedicated to protecting the businesses and communities that make our province special. From the heart of the Lower Mainland to every corner of our beautiful region, we understand the needs of our fellow British Columbians and are committed to delivering reliable security and peace of mind right here at home.

22131 Fraserwood Way
Richmond, BC V6W 1J5

info@radiussecurity.com+1 (877) 632-2407

Texas

Proudly serving the Great State of Texas

We’re dedicated to protecting and partnering with Texas businesses to keep our communities safe and thriving. Protecting businesses in Austin and Dallas Fort Worth area is more than just a job; it’s about keeping our communities strong and independent. As a family-run company, we’re proud to stand with fellow Texans, securing what matters most across this great state.

1702 Minters Chapel Rd
Suite #114
Grapevine, TX 76051

info@radiussecurity.com+1 (817) 410.2233

Texas License Number: B10454601

Ontario

Proudly Serving Ontario

As we grow across Ontario, we remain committed to protecting the businesses and communities that drive this province forward. With local technicians on the ground, we provide tailored security solutions for construction job sites and automotive dealerships. By reducing false alarm rates and delivering efficient monitoring, we work with you to help keep your assets safe and operations running safely and smoothly.

126 Galaxy Blvd
Etobicoke, ON M9W 4Y6

info@radiussecurity.com+1 (877) 632-2407

Alberta

Proudly Serving the Province of Alberta

Radius Security is dedicated to protecting the businesses, construction sites, and industries that fuel the province of Alberta. Our local Calgary Command Center represents a lasting commitment to Albertan communities, ensuring high-value outdoor assets are safeguarded through reliable, real-time monitoring and tailored security solutions. If you are looking for a partner to protect your assets in Alberta, reach out to our local team today.

10672 46 Street SE, Suite #14
Calgary, AB T2C 1G1

info@radiussecurity.com+1 (877) 632-2407