AVAILABLE POSITION

Customer Service Account Manager

The Account Manager plays a key role in maintaining and strengthening our customer accounts.

Richmond, BC
Full-time Permanent
Apply Now

Heading

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

  1. Item 1
  2. Item 2
  3. Item 3

Unordered list

  • Item A
  • Item B
  • Item C
Text link

Bold text

Emphasis

Superscript

Subscript

Position Details

The Account Manager will join our Radius Security Division, playing a key role in maintaining and strengthening our customer accounts. This position is essential in creating a WOW experience for our customers. We are looking for someone who is passionate about building lifelong customer relationships.

This role is busy, but versatile, you get to switch between a variety of tasks and will go home each weekend feeling you truly accomplished something. Without this role, our teams could not effectively carry out the installation of life-saving equipment or effectively take care of our valued customers.

Compensation: The starting wage is $26.00/hour, dependent on experience.

‍

Apply now

Incentives

  • Stability & Growth: As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
  • Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
  • Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
  • Vibrant Team Culture: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
  • Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
  • Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

‍

Job Description

Account Management

  • Serve as the primary contact for assigned security accounts, fostering strong, long-term relationships by conducting regular check-ins to assess satisfaction and address concerns.
  • Collaborate with the monitoring station to review and address any missed incidents for assigned accounts, prepare detailed follow-up reports, conduct site visits to communicate updates to customers, and develop appropriate action plans.
  • Proactively handle client inquiries and resolve issues promptly to ensure high levels of satisfaction.
  • Act as a customer advocate by collaborating with internal teams and senior leadership to ensure client needs and challenges are understood and addressed.
  • Provide friendly, prompt responses to customer inquiries, creating a seamless and stress-free customer experience for all security service needs.
  • Be available on the phone queue to handle customer inquiries or direct them to the appropriate team member.
  • Collaborate with the sales team to identify growth opportunities and relay valuable customer feedback.
  • Recognize and leverage upsell and cross-sell opportunities to maximize customer engagement and drive revenue growth.
  • Conduct customer site visits after new installations to review system operations.

Other Responsibilities

  • Champion our Company DNA, embodying our values and contributing as a key team player.
  • Actively participate and present in monthly team meetings, weekly huddles, department discussions, and strategic planning sessions.
  • Collaborate in process improvement initiatives and support the execution of action plans to drive operational efficiency.

*Please note: this is not an exhaustive list and other responsibilities may be required.

‍

Apply now

Requirements

  • Customer service experience in a service-based industry is preferred, with bonus points for experience in the security industry.
  • People-focused, with a genuine passion for building lasting relationships and motivated by our vision of creating “customers for life.”
  • Effective communicator, able to actively listen and articulate clearly, especially in high-pressure and escalated situations.
  • Action-oriented and proactive, driven to take initiative and implement improvements where needed.
  • Solutions-focused, with a strong sense of accountability for resolving issues and anticipating potential problems before they arise.
  • Tech-savvy, with regular experience working with computers and strong proficiency in Microsoft Office.
  • Team player, willing to step in and support the team whenever necessary as well as contributing to the strong camaraderie amongst the group.
  • BC driver’s license & reliable vehicle, with the ability and confidence to travel to customer sites as needed.

‍

‍

APPLY NOW

WE WANT TO HEAR FROM YOU

Enter your details in the form below, and we will get in touch.
*Maximum file size 10MB (PDF or Word)
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
We keep your info safe and secure.
Protecting you is central to everything we do.
Thank you! Your application has been received.
Oops! Something went wrong while submitting the form.
More CAREERS
Security Technician
Security

Security Technicians are at the forefront of installing and maintaining Remote Guarding sites.

Dallas, TX
Full-time Permanent
Learn more
Customer Service Account Manager
Security

The Account Manager plays a key role in maintaining and strengthening our customer accounts.

Richmond, BC
Full-time Permanent
Learn more
Commercial Security Project Manager
Security

The Commercial Security Project Manager ensures the seamless execution of our security system installations from concept to completion.

Richmond, BC
Full-time Permanent
Learn more
Regional Security Sales Manager
Sales & Service

As the Regional Security Sales Manager in our Texas Branch, you will be the growth catalyst for Radius Security.

Dallas, Texas
Full-time Permanent
Learn more
Security Command Center Assistant Manager
Security

The Assistant Manager will support our Alberta Station in ensuring the smooth and efficient operations.

Calgary, AB
Full-time, Permenant
Learn more
Our Culture

Protecting people
is in our DNA.

Our shared values are the building blocks of our organization and our unique culture. They are deeply embedded in the management processes, behaviors, and beliefs that make us who we are.

Download PDF of our DNA
CUSTOMER REVIEWS

It’s safe to say
THAT our clients love us!

Great company, great employees, great service! This is exactly what we wanted. They don’t just sell you a system and walk away. The communication is always there. Very kind, courteous and professional group. I can’t say enough about Radius. Stop shopping around and call Radius, I promise you will be pleased with the results!

Timbo Duncan

This company made it easy for us to focus on what we do each day, which is construction. They monitored the site for "bad guys" - which kept them out in more than one instance! As an unexpected bonus, their footage also helped us review current and past site conditions, this saved us $1,000s in rework or new material ordering.

Brad Barton

Radius has a very superior design/installation process. Their product is excellent but the most impressive aspect is their responsiveness after the install during the monitoring phase. They have made several apprehensions and zero false reports on my site.

Travis

The best construction site security system that I have used. Their camera system is cutting edge, providing us with a complete view of the ground plane of our site from our mobile devices 24/7. In the two incidents that we have had, Radius has alerted our team immediately to breaches of our site and had the police on the scene within minutes.

Kalen Keach

The people at Radius have been extremely easy to work with. When we moved into our new dealership they were really helpful with the transition. I've had a few people recommend Radius to us in the past, so we decided to give them a shot and we are really happy we did.

Shayne Sharma

Working with Radius Security was extremely easy and seamless. Their model of an isolated camera environment fit cleanly within our network infrastructure where all we needed to provide was a single ethernet handoff for their equipment. Accessing the camera system internally and remotely was also effortless to the end users and devices.

David Salaver

Catch up on our security blog!

More articles

The Real Cost of Security: Why Proactive Investment Pays Off

Many businesses see security as a cost, but the real expense comes from ignoring it. In this article, Richard Hambrick, Director of Radius Security U.S., shares how proactive monitoring prevents costly losses, reduces insurance premiums, and builds long-term trust with law enforcement. Learn how investing in Human Detection Technology delivers real results and why doing nothing often costs far more.

The Hidden Risk of Fake Security: Why Implied Protection Creates Real Liability

Some cameras are dummies. Some alarms are long disconnected. And some businesses lean on appearances instead of real protection. Fake cameras, broken gates, or outdated alarm stickers don’t just fail to stop crime — they can attract lawsuits.

Security
made simple.

If you want a simple, reliable solution for ALL of your security needs, there's only one place to go. Don’t delay. Contact Radius today!

Contact Radius

British Columbia

Proudly Serving British Columbia

Founded and headquartered in Richmond, BC, we’re proud to be a local company dedicated to protecting the businesses and communities that make our province special. From the heart of the Lower Mainland to every corner of our beautiful region, we understand the needs of our fellow British Columbians and are committed to delivering reliable security and peace of mind right here at home.

22131 Fraserwood Way
Richmond, BC V6W 1J5

info@radiussecurity.com+1 (877) 632-2407

Texas

Proudly serving the Great State of Texas

We’re dedicated to protecting and partnering with Texas businesses to keep our communities safe and thriving. Protecting businesses in Austin and Dallas Fort Worth area is more than just a job; it’s about keeping our communities strong and independent. As a family-run company, we’re proud to stand with fellow Texans, securing what matters most across this great state.

1702 Minters Chapel Rd
Suite #114
Grapevine, TX 76051

info@radiussecurity.com+1 (817) 410.2233

Texas License Number: B10454601

Ontario

Proudly Serving Ontario

As we grow across Ontario, we remain committed to protecting the businesses and communities that drive this province forward. With local technicians on the ground, we provide tailored security solutions for construction job sites and automotive dealerships. By reducing false alarm rates and delivering efficient monitoring, we work with you to help keep your assets safe and operations running safely and smoothly.

126 Galaxy Blvd
Etobicoke, ON M9W 4Y6

info@radiussecurity.com+1 (877) 632-2407

Alberta

Proudly Serving the Province of Alberta

Radius Security is dedicated to protecting the businesses, construction sites, and industries that fuel the province of Alberta. Our local Calgary Command Center represents a lasting commitment to Albertan communities, ensuring high-value outdoor assets are safeguarded through reliable, real-time monitoring and tailored security solutions. If you are looking for a partner to protect your assets in Alberta, reach out to our local team today.

10672 46 Street SE, Suite #14
Calgary, AB T2C 1G1

info@radiussecurity.com+1 (877) 632-2407