AVAILABLE POSITION

Commercial Security Technician Supervisor

The Commercial Security Technician Supervisor will be leading a team of six field technicians to deliver top-tier service.

Richmond, BC
Full-time Permanent
Apply Now

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Position Details

The Commercial Security Technician Supervisor is an exciting new position within our growing team, in which you’ll be responsible for supporting a skilled team of six field technicians in delivering exceptional commercial security solutions. This role offers the opportunity to directly impact project success, drive team development, and uphold The Radius Way by ensuring legendary customer experience. Working closely with the Security Operations Manager, you’ll balance both field and office responsibilities, typically spending 1–2 days per week in the office, to stay closely connected to day-to-day operations while supporting strategic oversight and team coaching. Come be part of the magic that is Radius.

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Apply now

Incentives

  • Job Stability: We’re a trusted essential service provider that continued to serve our communities throughout the pandemic. With consistent year-over-year growth and exciting expansion plans, our future is bright!
  • Comprehensive Benefits: Enjoy extended health and dental benefits, RRSP matching, an Employee Assistance Program, and a monthly profit-sharing bonus.
  • Giving Back: Take part in our charitable donation matching program to support causes that matter to you.
  • Extra Time Off: Celebrate an additional paid holiday—Boxing Day—on top of your regular time off.
  • Family-Owned Business with an Award-Winning Culture: Work for a family-owned business where you can leave your mark, grow professionally, and seize new opportunities as the company expands.
  • Learning & Development: We’re committed to your growth, offering paid training opportunities (both internal and external) to help you advance your career.
  • Engaging Team Environment: Be part of a fun-loving team with regular company events, including team outings, virtual gaming nights, pub nights, spirit weeks, community involvement, and volunteer activities.
  • Make an Impact: Your ideas are valued, and we love seeing team members’ initiatives come to life, making a real difference in our company and community.
  • Great Location: Our office is centrally located next to a beautiful river walking path—perfect for lunch breaks—and just minutes from Queensborough Shopping Centre.
  • Pride in Our Reputation: Join a company with a strong brand reputation that our employees are proud to be a part of. Don’t just take our word for it—check out our glowing Indeed Employer Reviews and Google Reviews.

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Job Description

Supervision & Coaching

  • Provide direct supervision and mentorship to a team of six commercial security technicians, including onboarding, training, and ongoing performance coaching.
  • Foster a positive and collaborative team culture that promotes employee engagement, accountability, and continuous improvement.
  • Support recruitment and onboarding efforts, actively contribute to performance evaluations and development planning, and conduct regular one-on-one meetings with the team.

Operational Oversite

  • Oversee all activities related to commercial security installations and service work, ensuring that projects are being completed on time, within budget, and in accordance with quality standards and regulatory requirements.
  • Monitor productivity levels and work with the Security Operations Manager to implement strategies to optimize efficiency.
  • Work in close coordination with the Security Project Manager to ensure alignment on scope, timelines, and resource planning.
  • Foster strong collaboration across key departments, including Security Customer Service, Sales, Parts, and the Command Center, to drive seamless execution and communication.

Technical Duties

  • Support the team with hands-on installation, programming, and servicing of commercial security systems, including CCTV, alarm systems, access control, in-suite wiring, system networking, and wire pulling.

Customer Experience Excellence

  • Work with the team on creating and continuously adapting The Radius Way to ensure our customer’s experience is legendary.
  • Serve as the primary point of contact for customers regarding field operations, addressing inquiries, resolving issues, and managing expectations.

Safety & Compliance

  • Enforce safety policies and procedures to minimize risk and maintain a strong safety culture across the field team.
  • Ensure all technicians are up to date with the required certifications, including fall protection, scissor lift, boom lift, and other relevant training.

*Please note: this is not an exhaustive list and other responsibilities may be added to the role as needed.

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Apply now

Requirements

  • 2+ Years of leadership or supervisory experience in a technical or field service environment.
  • Trade Qualification (TQ) Certificate: ability to detect, respond and resolve security incidents.
  • 3+ Years of Demonstrated Experience with Installation, Programming & Servicing of Security Systems.
  • Knowledge of Security Applications: Video verification, video analytics, forensic video systems, intrusion alarms, burg, ULC Fire Systems.
  • Class 5 Drivers License & Clean Driving Record
  • Security License, or Ability to Obtain a Security License
  • Strong, Clear & Concise Verbal and Written Communication
  • Champion of Company DNA and Culture: Embrace and promote our values and culture in all aspects of your work.
  • Customer Service Enthusiast: Demonstrated dedication to providing excellent customer service. Display patience and resilience, no matter what comes up.
  • Continuous Improvement: Adopt a "We Can Do This Better" ideology, always looking for ways to improve processes and being confident enough to share your ideas and drive action.

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APPLY NOW

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Our Culture

Protecting people
is in our DNA.

Our shared values are the building blocks of our organization and our unique culture. They are deeply embedded in the management processes, behaviors, and beliefs that make us who we are.

Download PDF of our DNA
CUSTOMER REVIEWS

It’s safe to say
THAT our clients love us!

Great company, great employees, great service! This is exactly what we wanted. They don’t just sell you a system and walk away. The communication is always there. Very kind, courteous and professional group. I can’t say enough about Radius. Stop shopping around and call Radius, I promise you will be pleased with the results!

Timbo Duncan

This company made it easy for us to focus on what we do each day, which is construction. They monitored the site for "bad guys" - which kept them out in more than one instance! As an unexpected bonus, their footage also helped us review current and past site conditions, this saved us $1,000s in rework or new material ordering.

Brad Barton

Radius has a very superior design/installation process. Their product is excellent but the most impressive aspect is their responsiveness after the install during the monitoring phase. They have made several apprehensions and zero false reports on my site.

Travis

The best construction site security system that I have used. Their camera system is cutting edge, providing us with a complete view of the ground plane of our site from our mobile devices 24/7. In the two incidents that we have had, Radius has alerted our team immediately to breaches of our site and had the police on the scene within minutes.

Kalen Keach

The people at Radius have been extremely easy to work with. When we moved into our new dealership they were really helpful with the transition. I've had a few people recommend Radius to us in the past, so we decided to give them a shot and we are really happy we did.

Shayne Sharma

Working with Radius Security was extremely easy and seamless. Their model of an isolated camera environment fit cleanly within our network infrastructure where all we needed to provide was a single ethernet handoff for their equipment. Accessing the camera system internally and remotely was also effortless to the end users and devices.

David Salaver

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British Columbia

Proudly Serving British Columbia

Founded and headquartered in Richmond, BC, we’re proud to be a local company dedicated to protecting the businesses and communities that make our province special. From the heart of the Lower Mainland to every corner of our beautiful region, we understand the needs of our fellow British Columbians and are committed to delivering reliable security and peace of mind right here at home.

22131 Fraserwood Way
Richmond, BC V6W 1J5

info@radiussecurity.com+1 (877) 632-2407

Texas

Proudly serving the Great State of Texas

We’re dedicated to protecting and partnering with Texas businesses to keep our communities safe and thriving. Protecting businesses in Austin and Dallas Fort Worth area is more than just a job; it’s about keeping our communities strong and independent. As a family-run company, we’re proud to stand with fellow Texans, securing what matters most across this great state.

1702 Minters Chapel Rd
Suite #114
Grapevine, TX 76051

info@radiussecurity.com+1 (817) 410.2233

Texas License Number: B10454601

Ontario

Proudly Serving Ontario

As we grow across Ontario, we remain committed to protecting the businesses and communities that drive this province forward. With local technicians on the ground, we provide tailored security solutions for construction job sites and automotive dealerships. By reducing false alarm rates and delivering efficient monitoring, we work with you to help keep your assets safe and operations running safely and smoothly.

126 Galaxy Blvd
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info@radiussecurity.com+1 (877) 632-2407

Alberta

Proudly Serving the Province of Alberta

Radius Security is dedicated to protecting the businesses, construction sites, and industries that fuel the province of Alberta. Our local Calgary Command Center represents a lasting commitment to Albertan communities, ensuring high-value outdoor assets are safeguarded through reliable, real-time monitoring and tailored security solutions. If you are looking for a partner to protect your assets in Alberta, reach out to our local team today.

10672 46 Street SE, Suite #14
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