AVAILABLE POSITION

Security System Analyst

The Security System Analyst plays a key role in supporting Radius Security’s commitment to technical excellence.

Richmond, BC
Full-time Permanent

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Position Details

The Security System Analyst plays a key role in supporting Radius Security’s commitment to delivering reliable, innovative, and customer-focused security solutions. This position is responsible for day-to-day troubleshooting, programming, testing, and optimizing integrated security systems to ensure maximum performance and seamless operation.

Working closely with internal teams, customers, external partners, and manufacturers, the Security System Analyst helps resolve complex technical challenges, improve system reliability, and drive continuous enhancements across our security platforms. This is an opportunity to make a direct impact by helping protect our clients, support critical operations, and contribute to Radius Security’s reputation for exceptional service and technical excellence.

This is an opportunity to make a direct impact by helping protect our customers, support critical operations, and contribute to Radius Security’s reputation for exceptional service and technical excellence.

Compensation: Starting at $28.00/hour, but is dependent on experience.

Incentives

  • Stability & Growth: As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
  • Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
  • Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
  • Vibrant Team Culture: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
  • Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
  • Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigge

Job Description

  • Manage customer expectations while diagnosing and resolving complex technical issues
  • Program, configure, and test Radius Security systems and associated technologies
  • Ensure reliable transmission of alarms and signals to the Command Center
  • Develop and implement proactive solutions to reduce recurring issues and improve system performance
  • Review problem accounts, create action plans, coordinate resolutions, and monitor outcomes
  • Collaborate with internal teams and external partners to resolve system and integration challenges
  • Interact with hardware manufacturers to share performance data, troubleshoot issues, and support integration development initiatives
  • Maintain compliance with company and customer policies, including internal controls, documentation, and verification procedures
  • Document troubleshooting steps, solutions, and system changes within ticketing systems

*Please note: this is not an exhaustive list and other responsibilities may be required.

Requirements

  • Strong organizational and time management skills with high attention to detail.
  • Proven experience supporting customers in a technical environment.
  • Ability to work with multiple systems, software platforms, and hardware devices.
  • Willingness to learn, take direction, and continuously improve.
  • Ability to adapt in a fast-paced and evolving environment.
  • Excellent verbal and written English communication skills.

Technical Expertise

  • Advanced knowledge of BOLD Group and SureView Systems programming, configuration, and troubleshooting
  • Strong understanding of IPv4 networking, including:
  • Network troubleshooting
  • Port forwarding
  • IP whitelisting
  • Firewall rule configuration
  • Familiarity with burglar and fire alarm panels and their communication protocols.
  • Experience working with video and remote guarding systems is an asset.
  • Familiarity with Zendesk or similar ticketing systems is considered an asset.

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Our Culture

Protecting people
is in our DNA.

Our shared values are the building blocks of our organization and our unique culture. They are deeply embedded in the management processes, behaviors, and beliefs that make us who we are.

CUSTOMER REVIEWS

It’s safe to say
THAT our clients love us!

Great company, great employees, great service! This is exactly what we wanted. They don’t just sell you a system and walk away. The communication is always there. Very kind, courteous and professional group. I can’t say enough about Radius. Stop shopping around and call Radius, I promise you will be pleased with the results!

Timbo Duncan

This company made it easy for us to focus on what we do each day, which is construction. They monitored the site for "bad guys" - which kept them out in more than one instance! As an unexpected bonus, their footage also helped us review current and past site conditions, this saved us $1,000s in rework or new material ordering.

Brad Barton

Radius has a very superior design/installation process. Their product is excellent but the most impressive aspect is their responsiveness after the install during the monitoring phase. They have made several apprehensions and zero false reports on my site.

Travis

The best construction site security system that I have used. Their camera system is cutting edge, providing us with a complete view of the ground plane of our site from our mobile devices 24/7. In the two incidents that we have had, Radius has alerted our team immediately to breaches of our site and had the police on the scene within minutes.

Kalen Keach

The people at Radius have been extremely easy to work with. When we moved into our new dealership they were really helpful with the transition. I've had a few people recommend Radius to us in the past, so we decided to give them a shot and we are really happy we did.

Shayne Sharma

Working with Radius Security was extremely easy and seamless. Their model of an isolated camera environment fit cleanly within our network infrastructure where all we needed to provide was a single ethernet handoff for their equipment. Accessing the camera system internally and remotely was also effortless to the end users and devices.

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